What if my product arrives damaged? Your experience matters to us. If any item arrives in less than perfect condition, just take a picture and send it to herbalshotz@gmail.com within 7 days. We'll arrange a replacement or issue a refund ASAP.
🚚 Delivery Delays
What if my order is delayed? We stick to our posted shipping times, but if customs holds up your package and it's over 10 business days past due, reach out! We're here to send a replacement or give you your money back.
🔁 Returns Policy
Can I return an item for a refund? Our policy is to offer replacements or refunds for faulty or lost items instead of returns. This helps us maintain our free shipping promise worldwide!
🧐 Missing Packages
Who's responsible for a lost or stolen package? Once a package is confirmed delivered, it's out of our hands. If your order is MIA, we'll provide all the details for you to check with the shipping carrier.
🛑 Important Note: Make sure your shipping details are correct to ensure your package finds its way to you. Need assistance or have more questions? We're just an email away at herbalshotz@gmail.com!
