Frequently Asked Questions
🔍 Quick Help - FAQs
💳 Payments & Security
Can I pay with my credit card? Absolutely! We welcome all major credit cards.
Is my personal info safe when I shop here? Yes, totally! We use SSL encryption, which is the gold standard for online security, to keep your details safe.
📦 Order Tracking
I'm having trouble with my tracking number. What should I do? No worries! Just shoot us an email at herbalshotz@gmail.com and we'll help you out.
How will I know when my order's on its way? Look out for a confirmation email from us - it'll have all the details and your tracking number.
The tracking says 'Delivered', but I haven't seen my package. Help? Hang tight! Sometimes there's a small delay. Check with your local post office or give it a couple more days.
✈️ Shipping Info
Do you deliver to my country? We sure do! We ship to most places around the globe.
How quick do you ship out my order? We're speedy! Your order will be on its way in 1-3 days after you place it.
My order's late. What's next? If it's been over 45 business days, drop us a line at herbalshotz@gmail.com and we'll sort it out.
How long will shipping take? Not long! Expect 8-20 business days for standard international shipping. Busy times may cause slight delays.
How will my order come to me? It will arrive at your doorstep, mailbox, or local post office - easy and convenient!
Do you charge for shipping? Nope, shipping is on us - worldwide, for free!
Where's my order shipped from? Our warehouses in the U.S. are ready to send your items.
🔄 Returns & Changes
Something's wrong with my order. What do I do? Got a damaged item? Send us a photo or video at herbalshotz@gmail.com, and we'll send a replacement.
Oops, I made a mistake with my order. Can I fix it? Mistakes happen! Email us right away at herbalshotz@gmail.com, and we'll see what we can do.
Customs have my package. Any advice? Your local customs office is your best bet for help. Give them a call to release your goodies.
Can I update my shipping address? Quick! Email us at herbalshotz@gmail.com if you need to make changes ASAP.
🚨 Heads-up! Double-check your details when you order to avoid mix-ups. We can't help with parcels that wander off to the wrong address!
📧 Need more help? We're here for you at herbalshotz@gmail.com. Reach out anytime!
